Frequently Asked Questions

Do you ship internationally?

Yes, we are glad to say we ship worldwide!

How long will my order take to arrive?

All our cases are made with care, and we aim to dispatch your order within 2–4 working days. Delivery usually takes 2–5 working days after dispatch, depending on Royal Mail service times.

Can I return or exchange my order?

Of course! If your item arrives faulty or damaged, please contact us within 14 days of delivery and we’ll make it right.

For change-of-mind returns, items must be unused and in their original packaging. (Please note: personalised or custom items can’t be returned unless faulty.)

What payment methods do you accept?

We accept all major debit and credit cards, PayPal, and Shop Pay. All payments are safe and secure — your privacy matters to us.

Will your cases fit my phone properly?

Yes! Each Peach Avenue case is designed specifically for your phone model for a perfect fit. Just make sure you’ve selected the right device before checking out.

Are your cases protective?

Absolutely. Our Tough Cases offer dual-layer protection with a durable outer shell and a shock-absorbing inner lining — keeping your phone stylish and safe.

Can I send an order as a gift?

Yes! You can add a note at checkout if your order is a gift. We’ll make sure it’s wrapped beautifully and arrives without any pricing information.

Do you do collaborations or partnerships?

We love working with creators and small businesses who share our vibe! If you’re interested in collaborating, please drop us an email at askpeachavenue@gmail.com with your details.

Still have a question?

No problem — we’d love to help! Reach out to us anytime at askpeachavenue@gmail.com or through our Contact Us page. We’ll get back to you as soon as we can. 💖